IST 328 - End User Support and Management (3)


Students will be exposed to the latest procedures, policies, and tools needed to support end users and organizations.   As a result, students will learn (a) hardware and system maintenance and management procedures, including dealing with legacy systems, creating and using emergency repair tools, and managing external devices; (b) installation procedures, (c) duties of technology professionals by shadowing one; (d) different software tools used to effectively maintain information technology; and (e) strategies to effectively work with end users.


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