IST 328 - End User Support, Management, and Security (3)

Prerequisite: IST 145  or permission.
Students will be exposed to the latest procedures, policies, and tools needed to support end users and organizations. As a result students will learn (a) hardware and system maintenance and management procedures, including dealing with legacy systems, creating and using emergency repair tools, managing external devices, and creating a secure environment (b) installation procedures, (c) duties of technology professionals by shadowing one (d) different software tools used to effectively maintain information technology, and (e) and strategies to effectively work with end users, including promoting best security practices.

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